The latest from our blog
Explore insights, how-to tips, trends, and best practices from our team of internal communications experts. All our blog posts are original content written by our writers, consultants, and interns.
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The OKG Concert Tour
Before Coachella, algorithmic streaming, and outrageously priced stadium tours, there was your first concert—that magical moment when music leapt off the radio and into real life. Maybe it was a legendary rock band, a folk duo, a piano virtuoso, or an artist whose songs became the soundtrack to your teenage years. Whatever the genre, that first…
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Guardrails and Governance: Responsible AI at Work
Many employees are already using AI for drafting, summarizing, analyzing, and problem-solving, with or without formal guidance. But they may not know what constitutes acceptable AI use, how to verify its output, and who’s accountable when AI is part of the work. This reality demands proactive communication. And responsible AI can’t stay siloed in IT,…
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Summertime blues? Your benefits strategy can help.
When my daughter was young, summer meant a daily sprint: morning drop-off at the bus for day camp, full workday, and a non-negotiable 5:00 pm pickup. So I made a case to my manager: Could I break down some vacation time into small daily increments? She agreed, and we created a flex arrangement where none…
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Why employees resist HR changes (and what you can do about it)
Organizational change is a constant these days, and no part of any organization is immune. But HR change may be the one that affects employees most directly. So these types of changes (from self-service technologies to new Total Rewards packages or different reporting structures) can make it especially hard to go with the flow. But…
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Change management meets AI: How to make it work
Artificial Intelligence is reshaping how organizations operate, communicate, and adapt—often faster than traditional change management frameworks can handle. In our June 2024 conversation, Shaun McMillan, an independent consultant who has spearheaded change initiatives at several global pharmaceutical companies, described the key ingredients for successful partnerships between change management and communications professionals. Here, we explore how…
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Is grammar dead? How Gen Z communication is changing the workplace
For decades, professional communication followed a familiar script: polite greeting, proper punctuation, tidy sign-off. Grammar wasn’t just correctness. It signaled credibility, care, and respect. Then came Slack. Today, a perfectly acceptable workplace message might read: “got it will review” No caps. No period. No pleasantries. Just… efficiency. For many Gen Z professionals this isn’t lazy—it’s…
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Family-building benefits that make a difference
Family-building benefits have evolved from a perk to a critical component of many employers’ Total Rewards programs. Driven by talent competition, employee expectations, and the need for more inclusive support, employers are expanding beyond traditional fertility coverage to support diverse paths to parenthood. Your Total Rewards strategy When you’re shaping or refreshing your family-building benefits…
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In change communication, middle managers can be the bridge
How many emails did you delete today without opening? In a world of overflowing inboxes and nonstop notifications, most messages barely register. But when an email comes from someone you know and trust, you’re much more likely to open it. Recognition builds engagement. That simple truth has big implications for employee communications, especially during change.…
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Valentine’s Day 2026: Comfort foods we love
In the Northeast it’s been a brutal winter: single-digit temperatures, merciless winds, and lots of snow and ice. So when thoughts turned to our Valentine’s Day blog, Comfort Food seemed very fitting. The dictionary definition is “food prepared in a traditional style having a usually nostalgic or sentimental appeal.” You’ll find a lot of that…
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SPDs: Trending in the right direction
Summary Plan Descriptions (SPDs) have stepped out of the shadows. Once viewed as purely compliance documents, they’re now a core part of effective benefits communication. Today’s best SPDs mirror the look and feel of other benefit materials, prioritize clarity, embrace digital accessibility, and integrate innovative approaches, such as “wrap SPDs.” So how do you strike…
