The latest from our blog
Explore insights, how-to tips, trends, and best practices from our team of internal communications experts. All our blog posts are original content written by our writers, consultants, and interns.
-
AI Doesn’t Replace Experts. It Proves They Still Matter.
Ford just spent three years and billions of dollars learning a lesson the hard way. The automaker bet big on AI for vehicle design and quality control and jettisoned experienced engineers in the process. The result? A quality crisis. So Ford brought back 350 veteran engineers, the ones it calls “gray beards,” to fix what…
-
Change management meets AI: How to make it work
Artificial Intelligence is reshaping how organizations operate, communicate, and adapt—often faster than traditional change management frameworks can handle. In our June 2024 conversation, Shaun McMillan, an independent consultant who has spearheaded change initiatives at several global pharmaceutical companies, described the key ingredients for successful partnerships between change management and communications professionals. Here, we explore how…
