The latest from our blog
Explore insights, how-to tips, trends, and best practices from our team of internal communications experts. All our blog posts are original content written by our writers, consultants, and interns.
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Why employees resist HR changes (and what you can do about it)
Organizational change is a constant these days, and no part of any organization is immune. But HR change may be the one that affects employees most directly. So these types of changes (from self-service technologies to new Total Rewards packages or different reporting structures) can make it especially hard to […]
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Change management meets AI: How to make it work
Artificial Intelligence is reshaping how organizations operate, communicate, and adapt—often faster than traditional change management frameworks can handle. In our June 2024 conversation, Shaun McMillan, an independent consultant who has spearheaded change initiatives at several global pharmaceutical companies, described the key ingredients for successful partnerships between change management and communications […]
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In change communication, middle managers can be the bridge
How many emails did you delete today without opening? In a world of overflowing inboxes and nonstop notifications, most messages barely register. But when an email comes from someone you know and trust, you’re much more likely to open it. Recognition builds engagement. That simple truth has big implications for […]
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Annual Enrollment is behind us. But benefits communication is just getting started.
Annual enrollment is a two-week sprint, but helping employees understand the wealth of benefits available to them and the value they bring is a communication journey. Now that AE is in our rearview mirror, here are some things to consider: Four reasons ongoing communication is so important: Plan your campaign […]
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Money matters: Financial wellness for young employees
If only our math textbooks had included chapters on “Paying Down Debt” or “Advice for First-time Home Buyers” or “How to Save for Retirement.” But the reality is most of us didn’t learn about these things in school. For many early-career professionals, that first full-time paycheck is both exciting and […]
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5 Ways to Guarantee Your Email Doesn’t Get Read
Texting, Slacking and Chat are great for speedy messaging, but email is still one of the most powerful tools we have. It’s also one of the easiest ways to get ignored. In fact, a recent poll found that 60.8% of employees ignore emails at work. Want to make sure your […]
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Hiring an Agency? Advice from our Panel of Experts
Working with an agency is like any relationship: It takes time and work and good communication. When the relationship is successful, life is better. But what are the keys to success? Our panel of experts weighed in. Julia is a communications leader at a Fortune 100 health care company. Lenny […]
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Hiring a Contractor? Read This First.
An interview with Communications expert Lauren LaFronz Choosing the right contractor to help with communications planning, writing, project management, and other initiatives isn’t easy. Your project’s success, and often your reputation, hinges on the contractor’s ability to consistently deliver their best work, on time and within budget. We spoke with […]
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Q&A with TIAA: How One Fortune 500 Company Is Keeping Employees Engaged During Turbulent Times
The ongoing pandemic, economic and social turmoil, and the shift to hybrid work environments are all pushing us to seek meaningful connections in the workplace. Recently, we sat down with Michelle Richitelli, Senior Vice President of Internal Communications at TIAA, to learn about how one Fortune 500 company is […]
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For Valentine’s Day (and Every Day)… A Reminder to K.I.S.S.
We’re all familiar with the concept of K.I.S.S. – Keep It Simple Stupid (or more politely, Keep It Short and Simple). We could add yet another variation: Keep It Short and Scannable. Information overload is relentless, with another whole set of messaging around the pandemic and its effect on the […]
